Call / WhatsApp: +254748512390

Common queries answered

Frequently asked Questions

It will only take you 6 hrs – 3 days to receive your order.

We deal with fashion and cosmetics products. Fashion items can be returned for exchange or refund but cosmetic items are not returnable nor exchangeable. See our full returns and exchange policy

To change your shipping address, log into your Cool ^ Chique account and navigate to account details>> shipping address.

You can easily track the status of your order by entering your order number and email on our order tracking page. You don’t need to be logged in to do so.

You can reach our support agents any time through our WhatsApp, Telegram, Facebook, or Email ([email protected])

We’re sorry about that. If you realize that you entered the wrong shipping address, first check whether your order is out for delivery. If it is not, just contact us via the channels above and provide the correct delivery address. If it’s already out for delivery, your order will include the additional cost of transport.

We deliver products to all towns across Kenya, Uganda, Tanzania, and Rwanda.

Yes, we ship all items at once to your chosen address or pickup point with all documentation.

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Free Shipping to Pickup Locations

On all orders above Ksh 2000

Exchange, Returns, and Refunds.

On all products. T&Cs Apply

100% Secure Checkout

Pay Via Bank or Mpesa.

WeCreativez WhatsApp Support
Our Support team is always available to help you style better. We reply promptly Tuesday to Friday between 7:30am and 6.00pm, and Saturday between 8.00am and 4.00pm.
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